Guides
Set up your POS, step by step.
From creating your account to your first rush hour. Pick your business type, follow the checklist and tick off each step as you go.
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Start from your business type
Setup recipes by business type
Each guide covers recommended settings, setup steps, a rush-hour walkthrough and common mistakes.
Café & coffee shop
Order, pay first, get called by name.
Open recipeFull-service restaurant
Open bills, waiters, kitchen by station.
Open recipeQuick service / fast food
Fast queue, pay first, number called.
Open recipeFood court & stalls
One outlet QR, pay first, numbers per stall.
Open recipeWarkop & warung
One tablet, free seating, cash & QRIS.
Open recipeBakery & pastry
Pick from the display, pay, take it home.
Open recipeCloud kitchen & delivery
Many brands, one kitchen, prices per channel.
Open recipeBar & lounge
Open tabs under the guest’s name, secure until close.
Open recipeAll topics
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36 guides
Getting started
Sign-up, setup wizard and your first transaction.
- Start selling in 60 minutesFrom signing up and the setup wizard to pairing your cashier tablet and running your first test transaction, step by step.
- Choosing the right business modelCompare café, restaurant, QSR, food court, warkop, bakery, cloud kitchen, and bar setups, then pick the starting settings that fit best.
- Account structure: business, brands, outlets, devicesUnderstand tenants, brands, outlets, and devices, staff roles, and where each setting takes effect.
Features
Tables, QR, split bills, approvals and more.
- Tables & QR orderingSet up areas and tables, print QR codes, choose required, optional, or no-table mode, and let guests order from their own phone.
- Payment timing: pay first vs open billChoose when guests pay, up front or at the end, and see how this setting changes the cashier, waiter, and guest QR flows.
- Custom items (off the menu)Sell something that isn't on the menu, like extra ice, plastic cups, or consignment goods, straight from the cashier.
- Moving tables & merging billsMove a bill to another table, assign an order without a table to a table, and merge two bills without double counting.
- Split bills & partial paymentsSplit a bill evenly, by item, or by any amount, at the cashier, at the table, or straight from the guest's phone.
- PIN approval & remote approvalVoids, discounts, bill cancellations, and refunds that need sign-off, approved with a PIN on the device, from a supervisor's phone, or from Back Office.
- PB1 tax, service charge, rounding & discountsSet up PBJT/PB1, service charge per channel, rounding, extra charges, and item or bill discounts, with a worked calculation example.
- Menu, variants & modifiersOrganize categories, items, size variants, and modifier groups, import from Excel/CSV, set prices per outlet, and mark items sold out.
- Staff, roles & PINsInvite staff, choose roles, limit access per outlet, set PINs for device sign-in, and customize each role's permissions.
- Multi-language: menu, receipts & appsShow Back Office, the QR menu, receipts, and kitchen tickets in Indonesian, English, Malay, or Arabic.
Devices & printers
Tablets, printers, KDS and device modes.
- Pair tablets & phonesConnect an iPad, Android tablet, or phone to an outlet: the device shows a code and the owner approves it. Covers staff personal phones and device quotas.
- Printers, cash drawers & kitchen stationsAdd receipt and kitchen printers (Bluetooth, LAN, USB), connect a cash drawer, create stations, and route menu items to the right printer or KDS.
- Cashier, Waiter & KDS modesOne app, three modes: what you can do in Cashier, Waiter and KDS mode, and when to use each one.
- Offline, sync & Local HubWhat keeps working when the internet drops, what doesn't, how data syncs, and what the Local Hub does.
Payments
Cash, QRIS, EDC and pay at table.
- Payment methodsCash, dynamic QRIS, EDC per bank, transfer, e-wallets, delivery settlement, and custom methods: how to add them, order them, and choose them per outlet.
- Pay at the tableGuests don't have to queue at the cashier: waiters collect with QRIS on a phone or EDC, a pre-bill with a QR code, or guests pay on their own phone.
- Connect a payment gateway (QRIS & e-wallets)Connect your business's own Xendit or Midtrans account to accept dynamic QRIS and e-wallets, including guests paying from their phone.
Reports & shifts
Opening and closing shifts, cash and reports.
- Opening & closing shifts, end of dayYour daily cash routine: opening cash, cash in/out, closing a shift with a cash count per method, variances, and end of day per outlet.
- Dashboard & sales reportsTrack today's revenue, view reports by item, cashier, channel, payment method, and tax, then export to Excel.
- Voids, cancelled bills & refundsWhen to void an item, cancel a bill, or issue a refund: who's allowed, how to do it at the cashier and in the Back Office, and how it's recorded.
Troubleshooting
Quick fixes when something goes wrong.
- Printer not printing or tickets not reaching the kitchenQuick steps for when receipts don't print, kitchen tickets go missing, the KDS is empty, or the cash drawer won't open.
- Tablet offline or not syncingWhat to do when the tablet shows Offline, the sync queue doesn't go down, or some data is rejected by the server.
- QR orders not coming through or guests can't orderCommon reasons guests can't order via QR, QR orders don't reach the kitchen, or guests can't pay from their phone.
- Forgot PIN or passwordHow to reset a staff PIN or Back Office password, handle an expired invitation, and fix personal phone login.
- Cash variance at shift closeHow to trace a difference between the cash in the drawer and the expected amount, plus settings that keep it from happening again.
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