Got questions? We’ve got answers.

Pick&Preps is a point-of-sale (POS) app built for food and beverage businesses. The app is called P&P Cashier.

One system covers your cashier, waiters, kitchen, and guests who order by QR. You can configure how it works to match your business — pay first or open bill, assigned tables or open seating — with no custom development.

The cashier keeps selling when the internet drops, and data syncs automatically once you're back online.

Almost any F&B business:

• Café & coffee shop
• Full-service restaurant
• Quick service / fast food
• Food court & stalls
• Warkop & warung (Indonesia's small coffee stalls and family eateries)
• Bakery & pastry
• Cloud kitchen & delivery
• Bar & lounge

Each model has its own recommended settings. Start with Choosing a business model.

There are three connected parts:

• Back Office — open it in a browser on your laptop or phone to manage menus, outlets, staff, and settings, and to view reports.
• P&P Cashier app — installed on a tablet or phone, in Cashier, Waiter, or KDS (kitchen display) mode.
• Guest QR menu — a web page that opens when a guest scans a QR code. Guests don't need to install an app or log in.

Most businesses make their first sale in under an hour: sign up, complete the setup wizard in about 15–30 minutes, pair a tablet, and open a shift.

If your menu is already in Excel, it's even faster. Follow Start selling in 60 minutes.

No. The setup wizard guides you step by step, and you pair a tablet just by scanning a QR code.

If you'd like help, we offer on-site installation & training for US$199 (one-time fee): our team sets up your menu, printers, and devices, and trains your staff right at your outlet.

Yes. One business account can have several brands and several outlets. You build menus per brand, and each outlet can have its own prices and availability.

A single outlet can also serve several brands at once, which suits cloud kitchens and food court operators. Each outlet can use a different flow, for example a pay-first café in a mall and an open-bill restaurant in a shophouse.

Read Account structure.

Export the menu from your old POS to Excel or CSV, match it to our template (category, name, variant, price, SKU, description), then import it in Back Office. The system checks every row before saving, and new categories are created automatically.

You add modifiers and photos afterward. Other data, such as transaction history or stock from your old POS, can't be imported yet.

See Menu & modifiers.

Our team is available every day, 08:00–22:00 WIB (UTC+7) on WhatsApp +62 822-7260-5775 (Indonesia) or +60 13-301 6187 (Malaysia). Back Office has a Contact support button that automatically includes your account and page details, so we can find the issue quickly.

You can also email [email protected]. The Pro plan gets priority support.

For common issues, check the Troubleshooting guides first.

Back Office and the guest QR menu are available in Bahasa Indonesia, English, Malay, and Arabic. The cashier, waiter, and KDS apps are currently available in Bahasa Indonesia and English, with Malay and Arabic coming soon.

You can also translate menu item names so tourists see the menu in their own language. See Multi-language.

Yes. 14-day free trial, no credit card required. The trial starts once your email is verified, and you can try every plan feature.

Pick a plan any time before the trial ends. Everything you enter during the trial stays when you subscribe.

Prices are per outlet per month (excluding taxes):

• Starter US$12 — 1 outlet, 2 devices, full cashier (Core POS).
• Growth US$24 — everything in Starter, plus tables & QR ordering, waiter mode, KDS & kitchen printers, pay at the table, and delivery channels. 4 devices.
• Pro US$48 — everything in Growth, plus advanced multi-outlet and priority support. 8 devices. Stock & recipes coming soon.
• Enterprise — for large groups with special requirements. Contact us.

Per outlet. Each plan includes a number of devices per outlet (Starter 2, Growth 4, Pro 8). If you need more, add devices one at a time.

Staff personal phones set up in Waiter mode don't count toward your device quota.

US$4 per device per month. Only paired outlet devices count (Cashier, Waiter, or KDS). Unpaired slots, revoked devices, and staff personal phones don't count.

Swapping a broken tablet for a new one (the Replace an old device option) doesn't use extra quota.

Yes. Paying annually gets you 2 months free (you pay for 10 months). Example for the Growth plan: US$24 × 10 = US$240 per outlet per year.

Prices are shown in Rupiah, Ringgit, or US Dollars based on your location. You can switch currency on the Pricing page.

Yes, any time from Subscription in Back Office. The new plan takes effect immediately, and your next bill uses the new plan's price.

When you downgrade, the system tells you which modules will be turned off and whether your device or outlet count exceeds the new plan's limit. Turning off a module doesn't delete any data.

It's optional: US$199 one-time per outlet. It includes help setting up your menu, installing tablets and printers, and training your cashier, waiter, and kitchen staff.

Without it, you can still set everything up yourself with the wizard and the guides.

We don't take any cut from cash, EDC, or bank transfer transactions.

For dynamic QRIS and e-wallets, the per-transaction fee (MDR) is charged by your own payment gateway under your agreement with them, for example around 0.7% for QRIS. EDC fees follow the bank that issued your terminal.

We send reminders 7 days and 3 days before the due date, and on the due date, by email and Back Office notification.

• After the due date, there's a Grace period: your outlet keeps selling as usual, with a warning banner.
• After the grace period, the account becomes Read-only: you can still view and export data and reports, but new transactions are locked.
• As soon as the bill is paid, access is restored automatically, with no need to contact support.

Monthly plans have no lock-in contract. Simply don't renew, or let us know on WhatsApp +62 822-7260-5775 (Indonesia) or +60 13-301 6187 (Malaysia).

Before you cancel, export the data you need: the transaction list and all reports can be exported to Excel/CSV, and the menu can be exported in the template format. Once the subscription passes the grace period, the account goes read-only, and during that time you can still view and export your data.

The P&P Cashier app runs on iPad and Android tablets or phones. Back Office just needs a browser on a laptop or phone.

For printers: ESC/POS thermal printers, 58 mm or 80 mm wide, connected over Bluetooth, LAN/Wi-Fi, or USB. A cash drawer can be connected to the receipt printer.

See Pair tablets & phones and Printers & stations.

For the cashier, an 8–11 inch tablet is the most comfortable because the menu and bill appear side by side. Choose an iPad that still receives iPadOS updates, or a mid-range Android tablet that still receives system updates.

For waiters, a regular phone is enough, even a staff member's personal phone. For the KDS, pick a tablet you can mount on the kitchen wall.

Ask our team for current recommendations before you buy. You can also try it first on a tablet you already own during the trial.

ESC/POS thermal printers with 58 mm or 80 mm paper, connected over Bluetooth, LAN/Wi-Fi, or USB (including the built-in printer on Android POS devices). One tablet can print to several printers at once: receipt, kitchen, and bar.

A list of printers we've tested is coming soon. Before you buy, ask our team for a recommendation.

Yes. The cash drawer connects to the receipt printer with an RJ11 cable and opens automatically on cash payments.

Opening the drawer without a sale is logged and, by default, requires a supervisor PIN.

Yes. The same app runs on phones, with a layout that adapts to the smaller screen. Outlet-owned phones can be used as Cashier, Waiter, or KDS.

Waiters can also use their personal phone: it's tied to one staff member, always in Waiter mode, can't open shifts or issue refunds, and doesn't count toward your device quota.

No. Orders can go to a kitchen printer, a kitchen display (KDS), or both, configured per outlet and per station.

A KDS suits busy kitchens that need to see order sequence and cooking times; late tickets change color. See Cashier, waiter & KDS modes.

Back Office opens in the browser on any laptop. A cashier app for Windows isn't available yet. For the cashier, use an iPad, an Android tablet, or a phone.

Yes. P&P Cashier is designed offline-first: every transaction is saved on the tablet first, then sent to the server when online.

While offline, staff can still log in with their PIN, take orders, accept cash, EDC, and bank transfer, apply discounts with a supervisor PIN, and open and close shifts. When the internet comes back, data is sent automatically with no duplicate transactions.

Read Offline & sync.

Up to 72 hours. Each tablet stores an offline license, so your outlet doesn't stop just because the internet drops. After that, the tablet needs to go online briefly to renew the license.

Dynamic QRIS and e-wallets need the internet because the payment gateway generates them. While offline, the app directs the cashier to cash, EDC, or bank transfer.

If a QRIS code is already on screen and the connection drops, the cashier can use Manual confirmation (offline), after confirming the funds have arrived in the bank or merchant app.

The cashier tablet keeps recording every order and payment. Tickets for the KDS, or orders from a separate waiter device, only arrive once the connection is back, so in the meantime pass orders to the kitchen in person.

Sharing orders between devices over the outlet's Wi-Fi/LAN (Local Hub) when the internet is down is coming soon.

You don't need super-fast internet. A stable Wi-Fi or 4G connection is enough, because transaction data is small.

What matters more is that it's stable and covers every area, including the kitchen for the KDS and the dining area for waiters. Keep a phone hotspot as a backup for the cashier tablet.

No. Transactions are stored in the tablet's memory, not just on screen. When the tablet is turned back on and online, the data is sent automatically.

What to avoid: deleting the app, resetting the tablet, or revoking the device while data is still waiting to sync. Wait until the indicator shows Synced.

Yes. Dynamic QRIS, with the amount pre-filled and the status confirmed automatically, can appear on the cashier screen, on the waiter's phone, on a provisional bill, or directly on the guest's phone via the table QR.

Dynamic QRIS uses your business's own Xendit or Midtrans account, so funds go straight to your bank account. See Payment gateways.

• Cash (with change calculation and rounding)
• Dynamic QRIS and e-wallets through a payment gateway
• EDC debit/credit cards per bank (approval code recorded)
• Bank transfer
• Settle GoFood, GrabFood, ShopeeFood for delivery orders
• Your own custom methods, such as mall vouchers

One bill can be paid with several methods. See Payment methods.

Straight to your business's bank account, through the payment gateway account you connect yourself. Pick&Preps never holds or handles your transaction funds.

Yes, as a manual method. Create an Other method in Back Office, named something like Static QRIS. The cashier records it after confirming the funds have arrived in the bank app.

The difference from dynamic QRIS: the amount isn't pre-filled and the payment status isn't confirmed automatically, so the cashier has to check manually.

For now, the amount is keyed into the EDC terminal and the approval code from the slip is recorded at the cashier. Payments are recorded per bank in reports, so they're easy to reconcile with settlement.

A direct connection from the tablet to the EDC terminal is coming soon.

Yes (Growth plan and above). Waiters can collect payment at the table with QRIS on their phone, EDC, or cash, which is recorded to the cashier's shift automatically. Waiters can also print a provisional bill with a QR code.

Guests can also pay on their own phone via the table QR, including split bills. See Pay at the table.

Yes, in four ways: Pay all, Split equally, By item, or Custom amount. You can split at the cashier, have a waiter do it at the table, or let each guest pay from their own phone. Each person can use a different method.

See Split bill.

• All connections are encrypted (HTTPS).
• Each business's data is isolated; other businesses can't see yours.
• Staff PINs are stored as hashes, not plain text.
• Payment gateway keys are encrypted on the server, never sent to tablets, and can't be viewed again after saving.
• We don't store guests' card data. EDC is recorded manually and QRIS is processed by the payment gateway.

Your transaction data stays yours. The transaction list and all reports can be exported to Excel or CSV at any time, and the menu can be exported in the template format.

Even when the account is read-only, you can still view and export your data.

There are several layers of control:

• Voids after sending to the kitchen, manual discounts, bill cancellations, refunds, and opening the cash drawer require a supervisor PIN.
• Paid bills can't be edited; corrections are only possible through a refund.
• Reprinted receipts are marked COPY and counted.
• Blind close: cashiers count the cash without seeing the system figure.
• The audit log records who, when, which device, and the reason.
• Discounts and Voids & refunds reports per cashier.

See Approvals and Staff & access.

Open the staff member in Back Office and click Deactivate. They're signed out of Back Office immediately and can't log in on any tablet. Their transaction history is kept, and the user quota is freed up. If they used a personal phone as a waiter device, that phone is revoked automatically and its data is wiped.

There's no shared password to change, because every staff member has their own PIN.

Go to Devices in Back Office and choose Revoke access for that tablet. It's signed out immediately and can't make any more transactions. Data that has already synced stays safe on the server.

Pair the replacement tablet with the Replace an old device option: the name, mode, printers, and bill numbering carry over to the new tablet. See Pair tablets & phones.

Set the PBJT (Indonesia's regional restaurant tax, formerly PB1) rate (usually 10%), whether menu prices include tax, the service charge per channel, and whether tax is calculated on subtotal + service. A receipt preview shows the result instantly.

The Tax & service (PBJT) report shows the DPP (tax base), tax, and service per day, along with your NPWPD (regional taxpayer number), ready for filing with Bapenda. See Tax, service & discounts.

No. Choose a mode per outlet:

• Always print
• Ask cashier — print, digital receipt (guest scans a QR code), or no receipt
• Digital receipt only

You can customize the receipt content: logo, address, NPWPD (regional taxpayer number), tax breakdown, header, and footer, such as your Wi-Fi password.

No. Guests just scan the table QR with their phone camera and the menu opens in the browser, with no install and no login.

Guests can browse menu photos, choose modifiers, track order status, call a waiter, ask for the bill, and pay from their phone. To prevent prank orders, you can require staff confirmation or have staff open the table first. See Tables & QR ordering.

Per-item stock with automatic sold-out, plus ingredients, recipes, and COGS, is coming soon.

For now, you can mark an item as sold out with a single long press on the tablet. The status syncs instantly to every device and to the guest QR menu.

Automatic promos such as happy hour, bundles, buy X get Y, and voucher codes are coming soon.

For now, use item discounts or bill discounts (percentage or fixed amount) from the cashier. Every discount requires a reason and is recorded in the Discounts report.

For now, orders from delivery apps are entered manually at the cashier, with per-channel prices, the app's order number, and the Settle GoFood/GrabFood/ShopeeFood payment method. The per-channel report shows revenue and estimated commission.

Automatic integration is coming soon. See Cloud kitchen.

Use Custom item at the cashier: enter the name, price, quantity, and kitchen destination. A custom item is treated like any other item (taxed, discountable, printed on the receipt) and recorded in the audit log.

See Custom item.

Membership, points, and stamps are coming soon. For now, the cashier can record the guest's name on every order.