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Devices & printers Cashier, Waiter & KDS modes

Devices & printers

Cashier, Waiter & KDS modes

One app, three modes: what you can do in Cashier, Waiter and KDS mode, and when to use each one.

3 min read Updated 15 Nov 2026
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Every device runs the same app: P&P Cashier. The difference is the mode you choose during pairing. You can change the mode at any time from Back OfficeDevices → Edit.

Mode For Best device
Cashier Orders, payments, receipts, shifts & cash iPad or Android tablet at the cashier counter
Waiter Tables, taking orders, collecting payment at the table Phone or small tablet
KDS Kitchen display per station Tablet in the kitchen or at the bar

On a wide screen (tablet), the menu and the bill panel sit side by side. On a phone, the menu fills the screen with a cart bar at the bottom.

Cashier mode#

Navigation: Order, Tables, Bills, History, Shift & cash, Alerts.

  • Order: a menu grid by category, with search. Choose Dine-in, Takeaway, or Delivery (pick the channel and fill in App order no.). A + Custom item tile lets you sell things that aren’t on the menu.
  • Tables: a floor plan with color-coded table statuses, plus an Active orders list for orders without a table.
  • Bills: every open bill, including QR orders that are Awaiting confirmation.
  • History: today’s paid transactions. Search, Reprint, or Refund (requires approval).
  • Shift & cash: open a shift with a starting float, record cash in/out, open the cash drawer, and close the shift.

If no shift is open, the cashier tablet goes straight to Shift & cash so the cashier opens a shift first. See Open & close a shift.

Bill actions: item discount, bill discount, void item, Move table, Merge bills, Void bill, Print bill, and Mark as served.

Waiter mode#

For waiters moving around the floor.

  1. Tap a table to open its bill or take an order. For an empty table, tap Open table and enter the number of guests.
  2. Add order: pick menu items and modifiers, then tap Send to kitchen.
  3. Watch “Needs action”: guests calling a waiter, guests asking for the bill, new QR orders, and orders ready to serve.
  4. Collect at table: tap Collect and choose cash, on-screen QRIS, or EDC, including split payments. Or tap Print pre-bill + QR.
  5. Mark as clean once the guests leave.

If the table mode is Optional or No table, waiters can also create an Order without table.

KDS mode#

The kitchen display shows tickets for the station chosen during pairing (or All stations).

  • Tabs: Queue, Ready, and Done.
  • Each ticket shows the table or queue number, channel, round, items, modifiers, and notes.
  • Tap Start when you begin cooking and Ready when it’s done. Waiters and QR guests get a notification that the order is ready.
  • Tap an item to mark it done one at a time. Bump removes the ticket from the screen; Recall brings it back.
  • Tickets past the station’s time limit are flagged Late. Voided items are marked VOID.

The KDS screen doesn’t show approval requests and can’t take payments.

Top bar indicators#

Every mode shows the connection and sync status:

Indicator Meaning
Online / Synced All data has reached the server
Offline — saved locally The internet is down; transactions are stored on the device
N to sync N records are waiting to be sent
N rejected by server Some data was rejected. Open Alerts to see why
Printer: paper out There’s a problem with the receipt printer

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