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Reports & shifts Opening & closing shifts, end of day

Reports & shifts

Opening & closing shifts, end of day

Your daily cash routine: opening cash, cash in/out, closing a shift with a cash count per method, variances, and end of day per outlet.

4 min read Updated 15 Nov 2026
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A shift is a cashier session, from opening the cash drawer to closing it. Every payment is tied to a shift and its cashier, so at the end of the day you know exactly how much money should be in the drawer.

Shift mode#

Set this in Back OfficeSettingsShifts & business day.

shift.modeper_device
Per device / drawer: one device = one shift. Several cashiers can take turns signing in, and transactions are still recorded per person. Per cashier: each cashier opens their own shift and counts their own cash.
shift.blind_closefalse
Blind close: cashiers count the cash without seeing the amount the system expects, for more honest variances. The owner still sees the variance.

Opening a shift#

  1. Sign in on the cashier tablet. Pick your name and enter your PIN. If no shift is open, the tablet goes straight to Shift & cash.
  2. Count the money in the drawer. For example, 4 notes of Rp20,000, 10 notes of Rp10,000, and Rp20,000 in coins.
  3. Enter the Opening cash: Rp200,000.
  4. Tap Open shift. The status changes to Shift in progress, with your name and the opening time.

Without an open shift, the cashier can’t accept payments (“No open shift. Open one in Shift & cash first.”).

During the shift#

In the Shift & cash menu:

  • Cash in: for example, extra small change from the safe. A reason is required.
  • Cash out: for example, buying ice for Rp30,000. A reason is required.
  • Open drawer without a sale: for example, to break a large note for a guest. By default, this requires a supervisor PIN.
  • A running summary: number of transactions, gross sales, cash sales, cash refunds, and Cash collected by waiters.

Closing a shift#

  1. Collect cash from the waiters. Check the Cash collected by waiters list. It’s already included in the expected cash.
  2. Settle the EDC first if there are EDC transactions that haven’t been settled (the app will remind you).
  3. Tap Close shift.
  4. Count the physical cash. You can count by denomination with Count physical cash by denomination, including coins. Also enter the amount for each non-cash method if asked.
  5. Check the variance. The system shows Expected, Counted, and Variance for each payment method.
  6. Is there a variance? Ask for approval. You’ll see “Variance found — supervisor approval required”. A supervisor enters their PIN on that device (always on-site, never remote).
  7. Fill in the Closing note if needed, then finish. The shift report is printed and saved.

Viewing shifts in the Back Office#

Back OfficeShifts & cash shows every shift per device: opening cash, sales, and variance. Check Only with variance to filter. Open a shift to see the Summary by payment method, cash in/out, the staff on duty, and Print shift report.

End of day#

End of day consolidates all of an outlet’s shifts for one business day, then locks them for reporting.

  1. Open End of day. Back OfficeShifts & cashEnd of day.
  2. Choose the outlet and business day.
  3. Clear any blockers. All shifts must already be closed on the devices. Open bills are handled according to the outlet’s policy.
  4. Click Close day. If asked, include a supervisor’s approval PIN. The summary is locked and appears in End-of-day history.
day.open_bill_policyblock
Block day close: every bill must be paid or cancelled first, for the cleanest daily reports. Carry over to next day: bills stay open and their sales count toward the business day they’re paid in, which suits 24-hour outlets.
day.business_day_cutoff04:00
Sales before the cutoff time still count toward the previous business day. The range is 00:00–08:00. A bar that closes at 3 a.m. works well with a cutoff of 04:00 or 05:00.

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