Features

Custom items (off the menu)

Sell something that isn't on the menu, like extra ice, plastic cups, or consignment goods, straight from the cashier.

2 min read Updated 15 Nov 2026

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How to add a custom item
It works just like a regular item
Permissions and control
In reports
Example

Sometimes a guest asks for something that isn’t on the menu: extra ice, a plastic cup, writing on a cake, or a consignment product. Instead of adding a new menu item every time, the cashier can use a custom item.

How to add a custom item#

Custom items are only available in Cashier mode.

Tap the “+ Custom item” tile. It’s at the start of the menu grid, labeled “Not on the menu”.
Enter a name. Required, 1–60 characters. Example: “Extra ice”.
Enter the unit price. Rp0 to Rp100,000,000, excluding tax, just like menu prices.
Enter the quantity. 1–999.
Choose where to send it. Pick a station (for example Bar or Kitchen) if it needs to be prepared, or No kitchen if not.
Add a note if needed, up to 140 characters. Then tap Add.

It works just like a regular item#

PB1/PBJT (Indonesia’s restaurant tax) applies, and it can get an item discount or be included in a bill discount.
It’s printed on the receipt and the pre-bill.
It’s included in split bills and can be refunded per item.
It can be voided; if it’s already been sent to the kitchen, the void still needs approval like any other item.
You can still create it offline, and it syncs once you’re back online.

The “No kitchen” destination doesn’t create a kitchen ticket. If a round contains only no-kitchen items, that round is marked as served right away.

Permissions and control#

Cashiers can add custom items with no price limit and no approval, because staff are trusted. In return, every custom item is recorded in Back OfficeAudit log: who added it, the item name, price, quantity, station, and bill.

In reports#

In bill details, custom lines show the name the cashier typed and a Custom item tag.
In the By item report, all custom items are grouped into a single “Custom item” row, with a notes column listing the names, for example “Extra ice ×12, Plastic cup ×3”.
In the By category report, custom items fall under the “Custom item” category.

Example#

A bakery guest wants “Happy Birthday Dinda” written on a cake. The cashier taps + Custom item, enters the name “Cake writing”, price Rp10,000, destination Pastry, and the note “Pink, cursive letters”. The ticket appears at the Pastry station, and the writing is printed on the receipt.

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